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What is Sproutl?

Sproutl is an online shop where you can buy plants and gardening products from the best UK garden centres, nurseries and garden shops. We curate the best product, take the payment, and deliver to your door.

Where do the plants and products come from?

We work with a network of partners - garden centres, nurseries and garden shops from across the UK. We pride ourselves on working with the best of the best to ensure the product you receive is brilliant.


Where do you deliver?

We deliver to most postcodes in England, Wales and Scotland. We are working hard on bringing harder to reach postcodes into our delivery zone, as well as to get our partners' products to Northern Ireland.

Do you deliver abroad?

Unfortunately not yet.

What if I'm not in for delivery?

Not going to be in? No problem. Email and we can have a chat about your options.

Do you offer Click & Collect?

We plan to roll out click and collect in the near future (blame COVID-19)

Order Query

How do I cancel or change my order?

We get it, sometimes there’s a change of heart! If you’d like to cancel or change your order, email You can also find more information about cancellations, returns and refunds in our Terms and Conditions here.

My pot looks different from its picture

Some of our pots are individually handmade and glazed, giving each of them a unique appearance. While we hope that you love them as much as we do, we’re always here to help if you think something's not quite right. Send a message to and one of our team will get back to you as quickly as we can.

My plant doesn’t look like its picture

Depending on the time of year, your plant may not be in bloom or is a little on the small side. It’s usually nothing to worry about as the plant should jump into flamboyant growth before you know it.

If you do still have concerns, check out our Aftercare hub for tips on what to expect from your plant throughout the year or you can send a message to and one of our team will get back to you as quickly as we can.

My plant arrived damaged! What do I do?

Noooo! We work hard to minimise damage during transit but sometimes mistakes do happen. We’re really sorry. We only work with the best garden suppliers, but in exceptional circumstances things do go wrong. We can provide a refund if either:

• the plant is damaged on arrival and you contact us within 24 hours of receiving your delivery at providing photos of the problem, or

• you have changed your mind and you told us at within 3 days from delivery of that you want to return it. We cannot accept repotted or dried out plants.

Once you've had the plant for 3 days, you are not able to return it.

You can find out more about our return policy here.

My pot is broken...

Urgh! Just when you wanted to get started. We do work hard to minimise the risk of damages during transit, but sometimes mistakes happen. We’re really sorry. If your delivery is incorrect, faulty or broken, you are entitled to a full refund and free return if you contact us within 24 hours of delivery of the product at

Follow this link to find out more about our return policy.

Can I send a product as a gift?

Yes. Just as we think gardening should be easy for everyone, we want to make it possible for you to give a gift with Sproutl.

We can add a handwritten gift note to your order on your behalf, for no extra charge. At the check out page let us know what message you want to include with your order and the gift notecard will be added to the delivery.

Planting Care

My plant box has just arrived, but I'm going out tonight. What do I need to do to it?

Absolutely bare minimum? Open the top of the box that your plant came in so it can get some light. Ideally, give it a splash of water as well, to quench its thirst after the journey.

How soon do I need to repot my plant after it's arrived?

Check the bottom of the pot it came it to see if any roots are escaping out of the drainage holes. If they are, aim to transfer your plant to a roomier pot within the next month or so. No roots poking out? Leave it be.
Top Tip: Some plants, like Phalaenopsis, an indoor orchid, actively crave a rootbound life, so make sure you check your new plant’s preferences before showing them too much love.

Do I need to water my new plant straightaway?

Unless you’ve treated yourself to a cactus or an aloe, yes. Water is a fabulous idea. With most outdoor plants, you can dunk the plant up to the base of its stem - pot and all - in a bucket or sink full of water. When bubbles stop rising up, pull it out and leave it to drain. Alternatively, drench the pot with a watering can or hose until the compost at the base is wet. For fussy Phalaenopsis orchids, ignore the can and spray a fine mist of water over them instead. Sure, they’re prima donnas, but that’s why we love them.

What's the best way to repot my new plant?

First, find a new pot to put your plant into and half fill it with peat-free compost. It’s never a good idea to pull a plant by its stem, so wiggle your plant out of its current pot by gently squeezing the sides.

Snug your plant into its new home. You want it to be level with the rim, so you might need to add or remove some of the compost to get this right. Once it’s settled, top up the pot with more compost and firm it in so the plant’s nice and secure.

Give it a generous glug of water (but not so much that the compost turns into a swamp) and top it up with compost if the level drops down. Add some feed and, if you’re feeling extra, a few decorative stones or gravel on the top for an impressive pot display.

What's the best way to plant my leafy friend in the ground?

Whether your plant’s a sunseeker or a shade lover, needs free-draining soil or craves clay, first find a spot where it’s likely to thrive. Dig a hole roughly twice the width and depth of its pot, to allow the roots to get well-established. Then, gently remove the plant from the pot and pop it in place. Backfill the hole, firm the plant in, then treat it to a good long drink to give it the best start in its new home.

When’s the best time of day to rehome my plant?

The best time to transplant or repot a plant is on a spring or autumn day when the ground is wet and slightly warm. However, you can plant at other times of the year, too - just avoid extremes. Frozen ground is never ideal and, similarly, if it’s too hot to sunbathe, it’s too hot to garden. During high summer, it’s best to tend to your plants in the morning or evening, when it’s nice and cool and the bees are sleeping.

I’ve transferred my plant to its new home and it seems ok, but how can I be sure?

Keep your eyes peeled for new growth, in the form of fresh, green shoots or flower buds. If your plant doesn’t appear to be growing after a few weeks in your care, or the leaves are wilting or turning a funny colour, you may need to take action by changing your watering routine or moving it to a different spot.

Am I watering my plant too much...or not enough?

If your plant looks droopy and the soil’s dry, then it’s likely you’ve not been quenching its thirst. Give it a good long drink to soak the soil, but be careful not to let it sit in a puddle. Too much water can make leaves turn yellow and stems go soft. If this is your issue, leave overwatered plants to drain or forgo their regular tipple until they’ve had a chance to dry out.

When should I feed my plant?

Spring and Summer flowering bedding plants should be fed with a high phosphorus feed at the time of planting, feed them again as they start to take off usually around four weeks from planting. You can also feed them if you prune them to encourage a second spur of flowers. Shrubs should be fed with a well-rounded feed at the start of the season, usually during spring, a second feed in early summer is also beneficial. Avoid feeding them in the winter months when the plant should be resting as encouraging them to grow with feed during this time is detrimental and can cause damage to the plant. Houseplants can be fed regularly while they’re actively growing, around every 14 – 20 days. Avoid feeding them if they have a dormant spell, usually during winter.

I think my plant is growing, but how can I tell if it’s truly happy?

If your plant is standing sturdy in its pot or in the ground, is showing signs of new growth and appears to be free from pesky pests and diseases, it sounds like you’re doing a great job. Hurrah.

I love my new plant, but should it be... doing something?

Not all plants are quick to grow, so don’t be put off if yours isn’t much of an entertainer. If you’re watering it regularly (not too little, not too much) and it’s not going brown, floppy or crispy, chances are it’s just taking its sweet time and might reward you with a growth spurt or a cheeky leaf at a later date. If you’re worried you might have killed it, use a fingernail to lightly scratch the surface of the bark or stem. If it’s green underneath, there’s no need to panic. Just have patience.