What is Sproutl?
Sproutl is an online shop where you can buy plants and gardening products from the best UK garden centres, nurseries and garden shops. We curate the best product, take the payment, and deliver to your door.
Where do the plants and products come from?
We work with a network of partners - garden centres, nurseries and garden shops from across the UK. We pride ourselves on working with the best of the best to ensure the product you receive is brilliant.
Where do you deliver?
We deliver to most postcodes in England, Wales and Scotland. We are working hard on bringing harder to reach postcodes into our delivery zone, as well as to get our partners' products to Northern Ireland.
Do you deliver abroad?
Unfortunately not yet.
My plant arrived damaged! What do I do?
Noooo! We work hard to minimise damage during transit but sometimes mistakes do happen. We’re really sorry. We only work with the best garden suppliers, but in exceptional circumstances things do go wrong. We can provide a refund if either:
• the plant is damaged on arrival and you contact us within 24 hours of receiving your delivery at email@example.com providing photos of the problem, or
• you have changed your mind and you told us at firstname.lastname@example.org within 3 days from delivery of that you want to return it. We cannot accept repotted or dried out plants.
Once you've had the plant for 3 days, you are not able to return it.
You can find out more about our return policy here.
My pot is broken...
Urgh! Just when you wanted to get started. We do work hard to minimise the risk of damages during transit, but sometimes mistakes happen. We’re really sorry. If your delivery is incorrect, faulty or broken, you are entitled to a full refund and free return if you contact us within 24 hours of delivery of the product at email@example.com.
Follow this link to find out more about our return policy.
Can I send a product as a gift?
Not yet, but we're working on it!
How do I cancel or change my order?
We get it, sometimes there’s a change of heart! If you’d like to cancel or change your order, email firstname.lastname@example.org. You can also find more information about cancellations, returns and refunds in our Terms and Conditions here.
What if I'm not in for delivery?
Not going to be in? No problem. Email email@example.com and we can have a chat about your options.