What is Sproutl?
Sproutl is an online shop where you can buy plants and gardening products from the best UK garden centres, nurseries and garden shops. We curate the best product, take the payment, and deliver to your door.
Where do the plants and products come from?
We work with a network of partners - garden centres, nurseries and garden shops from across the UK. We pride ourselves on working with the best of the best to ensure the product you receive is brilliant.
Where do you deliver?
We deliver to most postcodes in England, Wales and Scotland. We are working hard on bringing harder to reach postcodes into our delivery zone, as well as to get our partners' products to Northern Ireland.
Do you deliver abroad?
Unfortunately not yet.
My plant doesn’t look like its picture
Depending on the time of year, your plant may not be in bloom or is a little on the small side. It’s usually nothing to worry about as the plant should jump into flamboyant growth before you know it.
If you do still have concerns, check out our Aftercare hub for tips on what to expect from your plant throughout the year or you can send a message to firstname.lastname@example.org and one of our team will get back to you as quickly as we can.
My plant arrived damaged! What do I do?
Noooo! We work hard to minimise damage during transit but sometimes mistakes do happen. We’re really sorry. We only work with the best garden suppliers, but in exceptional circumstances things do go wrong. We can provide a refund if either:
• the plant is damaged on arrival and you contact us within 24 hours of receiving your delivery at email@example.com providing photos of the problem, or
• you have changed your mind and you told us at firstname.lastname@example.org within 3 days from delivery of that you want to return it. We cannot accept repotted or dried out plants.
Once you've had the plant for 3 days, you are not able to return it.
You can find out more about our return policy here.
My pot looks different from its picture
Some of our pots are individually handmade and glazed, giving each of them a unique appearance. While we hope that you love them as much as we do, we’re always here to help if you think something's not quite right. Send a message to email@example.com and one of our team will get back to you as quickly as we can.
My pot is broken...
Urgh! Just when you wanted to get started. We do work hard to minimise the risk of damages during transit, but sometimes mistakes happen. We’re really sorry. If your delivery is incorrect, faulty or broken, you are entitled to a full refund and free return if you contact us within 24 hours of delivery of the product at firstname.lastname@example.org.
Follow this link to find out more about our return policy.
Can I send a product as a gift?
Just as we think gardening should be easy for everyone, we want to make it possible for you to give a gift with Sproutl.
We can add a handwritten gift note to your order on your behalf, for no extra charge. At the check out page let us know what message you want to include with your order and the gift notecard will be added to the delivery.
How do I cancel or change my order?
We get it, sometimes there’s a change of heart! If you’d like to cancel or change your order, email email@example.com. You can also find more information about cancellations, returns and refunds in our Terms and Conditions here.
What if I'm not in for delivery?
Not going to be in? No problem. Email firstname.lastname@example.org and we can have a chat about your options.