Delivery Promise

Delivering Plants

So… delivering plants isn’t the easiest thing in the world - who knew?

The plants we sell have been cared for and nurtured by our partners - they are living things and, much like if we were sending you a puppy, we want them to arrive on your doorstep thriving and healthy.

How much will delivery cost?

Our delivery fees can be: £5.99, £10.99, £17.99 or £35.99.

Some of our niche specialists are able to offer free delivery on items.

The delivery fee is based on the size (weight/dimensions) and how fragile the order is.

We try to group together your items as much as possible into the same box, but our fragile items are always dispatched in individual boxes. Learn more about our Packaging here

The delivery fee is always capped at £35.99 per partner.

How do I save money on shipping costs?

The delivery fee is calculated per partner, so if you shop with one partner you will only pay for one delivery fee.
Once you reach £35.99 per partner you won't pay anymore for delivery for that partner.

Where do you deliver?

We deliver to most postcodes in England, Wales and Scotland.

We are working hard on bringing harder to reach postcodes into our delivery zone, and getting our partners' products to Northern Ireland.

Here is a full list of postcodes that we currently do not deliver to: IM, GY, JE, PO, TR, BT, IE, IV, HS, ZE, AB, KA, KW, PA, PH

Are Sproutl deliveries impacted by the national fuel shortage?

Due to fuel and driver shortages that have been widely reported in early October, there are risks of occasional delays to your orders and deliveries.

Please do not hesitate to contact our customer service team who will do their very best to get you an update on your order.

When will my order arrive?

The majority of orders will take 2 to 4 working days to arrive.

Some really big items can take 3 to 5 working days.
This is because we use pallets to ensure they arrive with you in the best possible condition.

Some of our niche specialist are able to offer free delivery on items and will usually dispatch the item within 3-5 working days.

Your product(s) will be shipped to you directly by the individual partner, therefore delivery times can vary and your order may arrive in multiple packages.

How does COVID-19 impact my order?

COVID-19 is still unfortunately having an impact on our orders due to the national driver shortage, causing occasional delays.

Please do not hesitate to contact our customer service team who will do their very best to get you an update on your order.

How will my order be delivered?

Packages will be delivered to your door, or to an assigned delivery safe place.

The driver will wait for up to 15 minutes for you to check the contents, make sure everything is ship-shape, and sign.

If no one is available at your address to sign for your order, our delivery partner will leave you a note and you will need to contact them to rearrange delivery.

For pallet deliveries, our delivery provider will contact you to arrange a convenient drop-off time.

Specialist Delivery

Some items require specialist delivery, and the delivery provider will be in touch to arrange the details with you.

Do you do Click & Collect?

We plan to roll out click and collect in the near future (blame COVID-19)

Order Queries

Help! There’s been a problem with my order.

Nooo! We’re sorry. It’s very rare, but sometimes problems do occur in transit.

If you have any concerns about your items after delivery, please send some photographs (including pictures of the packaging) to helpme@sproutl.com within 24 hours of delivery and we’ll do our very best to put things right.

Check out our Terms and Conditions page for more details on your return and cancellation rights.

Remember to keep all the packaging that the item came with so you can return it back to us.

How can I contact you?

If you’re worried about your delivery or have any other burning questions please send a message to helpme@sproutl.com and one of our team will get back to you as quickly as we can.

How do I return an item?

Visit our returns page for all you need to know.

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