Information We Collect
When using our website or communicating with us, we may collect and process information about you, including but not limited to your name, address, contact details such as your email address and phone number, payment card details, products you buy and information about the way you have viewed and used our website (personal information).
When you visit the website and other sites accessible from the website, make a purchase, subscribe to our marketing messages or become a registered user, take part in competitions or surveys, contact us by messaging, email or calling customer services, we collect personal data about you
Using Your Information
When we collect information about you it helps us to provide you with the most relevant and efficient experience. We use your information to:
Marketing. We may contact you with promotions we think might interest you, as part of our market research, either by mail, telephone or email. If you are at a legal entity such as a company, the legal basis for this processing is our legitimate interests. If you are an individual, our legal basis is also our legitimate interests if you are an existing customer or provided your details while negotiating to become a customer, otherwise the legal basis will be your prior consent.
Telephone Calls. We may randomly monitor and record your calls for training and quality control purposes. If we do so, we will play a prompt alerting you to this before we start the recording. Such recordings help us to ensure that we provide you with the highest level of service and maintain quality standards. The legal basis here is our legitimate interest in providing a quality service to you.
Our Providers. We may also pass information about you to the service providers we use to carry out our services. In each case, we will have a written processing agreement providing appropriate and required safeguards for your personal data. Again, the legal basis here is our legitimate interest in providing a quality service to you.
Finally we use your information to confirm your identity and perform credit checks or anti-fraud checks, in order to ensure your, and our, financial security. Please scroll down to find out the detailed purposes for which we collect your information, what specific information is collected and the legal basis for which we purpose that data.
We never sell, rent or provide your personal information to third parties for their marketing purposes.
How and Where we store your personal data
All information you provide to us is stored on our secure servers. We take the security of your personal data very seriously. In particular we ensure that appropriate security measures are in place to protect your personal data. Unfortunately, the transmission of information via the internet is not completely secure and so we cannot guarantee the security of your data transmitted through the internet including through the Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Cookies are small text files which are stored on your computer as you browse web pages on the internet.
There are two types of cookie, often referred to as first party cookies and third party cookies.
First party cookies are small text files which are stored on your computer by or on behalf of us. If you wish to order products from our Website then you need to have first party cookies enabled as they help us keep track of what you have in your shopping cart.
We also use first party cookies to help identify and resolve errors on the website and improve your shopping experience as well as remembering you and what was in your shopping cart when you visit us again.
Third party cookies are small text files which are placed on your computer by a third party website whilst you are visiting our site. Just like first party cookies they are not harmful to your computer and they do not store sensitive information such as payment card details.
We use these to improve our website for you and make our marketing more relevant to you. If you would like to opt out of this activity then you have the option to block these cookies using your browser settings.
Changes to our policy
If Sproutl Ltd is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
To contact us, please email firstname.lastname@example.org or visit the Contact Us page on the website for more details.