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Our Delivery Promise

So… shipping plants isn’t the easiest thing in the world - who knew? The plants we sell have been cared for and nurtured by our partners - they are living things and, much like if we were sending you a puppy, we want them to arrive on your doorstep thriving and healthy.

How much is delivery?

Our delivery prices start at £5.99, with larger items charged at £17.99 and even larger items at £35.99.

When will my order arrive?

The majority of orders will take 2 to 4 working days to arrive.

Some really big items can take 10 to 12 working days. This is because we use pallets to ensure they arrive with you in the best possible condition. For pallet deliveries, our delivery provider will contact you to arrange a convenient drop-off time. Please be aware that drop-off will be kerbside to your property. The driver will wait for up to 15 minutes for you to check the contents, make sure everything is ship-shape, and sign.

For multiple items, we aim to fulfil everything from the same delivery partner to ensure that costs are as low as possible.

Due to COVID-19 there could occasionally be delivery delays, but we’ll contact you if this happens.

Do you ship outside of the UK?

Sadly, we don’t ship outside of the UK mainland. This includes the Highlands and Scotland (HS, KA, PA), Northern Ireland (BT, IE), the rest of Ireland and the Channel Islands.

Help! There’s been a problem with my order.

Nooo! We’re sorry. It’s very rare, but sometimes problems do occur in transit.

If you have any concerns about your items after delivery, please send some photographs (including pictures of the packaging) to helpme@sproutl.com within 24 hours, and we’ll do our very best to put things right.

How can I contact you?

If you’re worried about your delivery or have any other burning questions please send a message to helpme@sproutl.com and one of our team will get back to you as quickly as we can.